• About the role:

Own the post-sale experience end-to-end. You'll be the face of TaskOff to our growing customer base — onboarding new teams, driving adoption, and making sure customers get real value from the product every day. You'll work directly with the founding team and have real say in how we build our CS function from the ground up.

• What you'll do:

1. Own onboarding end-to-end — guide new customers from signed contract to first value, making sure every team hits their setup milestones in the first 30 days.

2. Drive adoption and expansion — track product usage across your book of business, identify at-risk accounts early, and proactively surface upsell opportunities to the sales team.

3. Own retention — run quarterly business reviews with key accounts, understand their goals, and make the case for renewal before it ever becomes a conversation.

4. Be the voice of the customer internally — collect structured feedback from users, identify patterns, and bring them directly to the product and engineering team in a way that influences the roadmap.

5. Build out the CS function — document playbooks, build onboarding templates, and help define what great customer success looks like as we scale from 4 to 10+ CS touchpoints.

6. Manage a growing book of mid-market accounts — you'll work across industries and company sizes, keeping a tight handle on health scores, NPS, and engagement data.

• What we're looking for:

MUST HAVE

1. 3+ years in customer success or account management (B2B SaaS)

2. Strong track record of hitting retention and expansion targets

3. Excellent async written communication

4. Comfort navigating ambiguity at an early-stage company

5. Empathy-driven, data-informed problem solving

NICE TO HAVE

1. Experience with sales or RevOps tooling

2. Familiarity with CRMs (HubSpot, Salesforce)

3. Background in outbound or lead gen products

• Compensation & equity:

1. Base: $80,000–$110,000 USD

2. Equity: 0.05%–0.15% (4-year vest, 1-year cliff)

3. $1,000 learning budget

4. Home office stipend.

5. Full health, dental & vision (US) or equivalent stipend.

• What to expect:

1. Apply (5 min): CV + short note on your favorite customer win

2. Intro call (30 min): chat with our Head of Growth

3. Paid task (2 hrs): $100 paid regardless of outcome

4. Final interview (60 min): meet 2–3 people. Full transparency, no ghosting.